Canceling Your Order

If you’d like to cancel your order, please email orders@chasecontemporary.com to request a cancellation. An email must be sent within 24 hours of placing the order, or we cannot guarantee we will be able to cancel the order before the artwork is shipped by the gallery. Cancellations are only possible before the artwork has been collected for shipping.

Return Policy

If you aren’t pleased with the artwork you purchased, you may initiate a return within one (1) week of delivery. To initiate a return, please email orders@chasecontemporary.com and:

• Use the subject line “Return Request,”
• Refer to the order number, artist’s name, and name of the artwork in your email.

Once you request the return, our customer service team will be in touch to start the process of getting a return shipping quote for you. It is important that you keep all of the original packaging material, as the t piece may require being retuned using the same packaging material it was delivered to you in. Art must be handled with care, so return shipping of artwork may only be arranged by Chase Contemporary to ensure safe transport. Note that return shipping may need to be arranged with an art shipper based on specific information, like whether the work must be professionally repacked. This decision will be made at Chase Contemporary's discretion to ensure safe transport back to the gallery. Return shipping fees will therefore differ from the fees initially paid to ship the work to the customer.

Upon receiving the quote for return shipping, you will have the opportunity to decide whether you would like to proceed with the return process. The cost of insured return shipping will be deducted from the total amount returned to your original payment method.

A work must be received back at the gallery in the same condition in which it was sent to you. The value of any damages assessed when the work is delivered back to the gallery will also be deducted from the total amount refunded, up to 100% if the work can no longer be sold.

International customers, unfortunately import duties and value added taxes (VAT) cannot be recovered if you return an artwork.

Chase Contemporary cannot accommodate any requests to return an artwork or any reports of issues with an artwork sent to us by the customer later than 1 week after the work has been delivered.

Shipping times

Unlike most products, the cost of shipping artwork and delivery lead time vary significantly depending on the distance it is being shipped, the specifics of the artwork itself and the level of shipping service offered.

To provide the best possible experience for you, orders are processed within 7 business days of your order confirmation. If you need your piece by a specific date, please email us at orders@chasecontemporary and we will do our best to accommodate the request.